FREQUENTLY ASKED QUESTIONS

We treat your wedding with the respect it deserves as one of the most important occasions in your life .  For that reason, we like to meet you to make sure we are a good fit for you and we can create your vision, or alternatively get into your head and find out what you’ve been thinking, even if you don’t know it yourself!

We have organized many weddings from afar!  Have a chat with Kerri, our Creative Director. She has a well honed instinct and way of getting to what you really want for your wedding.

We also have everything at out fingertips to help you with every facet of your wedding from the wedding stationery to the hair and makeup on the day!

After our initial meeting, we will have your quotation ready for you within 7 days. (Please note, if we are in the midst of our busy wedding season, it may take a little longer !)

The quotation is valid for 2 weeks.

The deposit to confirm your booking is 25%. This is non-refundable.

If you require a payment plan for the balance of the amount, please ask us.

Once you are one of our Chandelabra Brides and Grooms to be,  we are happy to help you as much and as often as you feel the need.   Like we said we treat your wedding like it’s our own !

Ofcourse, our priority and focus is the couples’ wedding who is getting married in the immediate future and we will extend the same to you at that time.

We know that that’s usually a certainty when it come to your guest list!

We will adjust this for you, but please advise us at the meeting which is usually 1 month prior to your wedding.

We only recommend vendors that we have worked with, some for many years, who have a high standards of work, professionalism,  reliable and have the same ethics as we us.  We do not receive any commission from our referrals and are more than happy to work with any supplier you choose for your event.

We prefer to use our own decorative items when styling an event, however, we are happy to include some small pieces/sentimental elements.

Yes, all of our items ,excluding those that are exclusive to our full service clients, are available to DIY or can be used by your chosen stylist 

Yes, you can visit our studio at 363 Hay St Subiaco, (please see map) most days excluding  weekends and Mondays, as we are either on site styling a wedding or out of wedding season,  Saturdays are exclusively available to our full service clients.

Please call or email us for an appointment. Please note all ”Hire Only “ appointments are limited to 2 consultations.

Smaller items can be collected from our studio in Subiaco at a pre arranged time.  Larger items will have to be delivered by our team

The deposit to secure your items is 30% of the total amount.

Our hire agreement and Terms & Conditions document will be sent along with your deposit invoice and payment of this invoice also means an agreement of all terms and conditions.

Delivery and collection is quoted per booking.  The price of this service is based on the amount of staff required, venue access conditions, vehicles required, and quantity of hire items. As a guide, deliveries start from $150.

Please note: After hours delivery and collection (6pm-7am) will incur additional fees.

Most items are on a hire period of 1 – 4 days. However this will depend on availability and numbers in stock.

The cost of replacement or repair will be charged to your supplied credit card which is held in lieu of a bond. We will always contact you before this is charged .

Yes, but a cleaning fee will apply. We offer a large range of varied size and colour candles and tealights. Custom colours are also available with previous notice.

All hire item bookings cancelled within 60 days of the agreed date, will  be charged 70% of the total amount of  the invoice.  If cancellation is received less than 30 days prior to the hire date, a cancellation fee of 100% of the total invoice is required. No changes can be made to an order within 60 days of the agreed hire date unless it is to swap an item or make additions (based on availability).

We offer a Consultant service that is invaluable to anyone taking on the huge task of organizing their own wedding. Please see here for more ways we can help you.

SAY HELLO

We love talking all things weddings and events!
If you would like an appointment to discuss your wedding or event, please call or email us, we’d love to meet you!